- 2-day instructor-led training course
- One-on-one after-course instructor coaching
- After-course computing sandbox
- Tuition can be paid later by invoice -OR- at the time of checkout by credit card
#3693
IT Service Management for DevOps
Course 3693
- Duration: 2 days
- Language: English
- Level: Intermediate
Organizations adopting a DevOps culture and practices are able to deliver high-quality software faster, which means the business can deliver value to customers faster. ITSM processes are vital to organizations achieving this success. DevOps doesn’t eliminate the need for controls and data. Regulatory controls and audits still exist and risks and impacts must still be managed.
This workshop introduces ways to achieve both speed and control while driving value across the IT value stream, by adapting processes in support of DevOps. You will learn and practice pragmatic approaches for streamlining and automating existing ITSM processes and for handling compliance as code.
Familiarity with DevOps and IT Service Management (e.g. ITIL®) processes
16 PMI PDUs (Although DOI has not currently been issued an official code to submit for PMI PDU credit, you can submit for credit successfully by way of the “Other” category at the PMI website. Essentially, 1 PDU credit per hour of instructor-led training. So, in the case of DevOps Foundation, 16 credits would be applicable.)
IT Service Management for DevOps Delivery Methods
- Participate in unique activities designed to apply training
- Take sample documents, templates, tools and techniques with you post-training
- Access to DevOps Institute additional reference sources
IT Service Management for DevOps Course Benefits
Adapt ITSM processes in support of DevOpsLeverage Lean and Agile methods to reduce waste and positively impact both the cost and quality of processes and servicesUnderstand how ITSM is viewed as a constraintArticulate how DevOps introduces new ways of thinking and workingExplore the DevOps transformationIT Service Management for DevOps Course Outline
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Course FAQs
This is a non-certification DrillDown workshop accredited by the DevOps Institute. DrillDowns provide deeper knowledge about a specific practice within the DevOps spectrum. DrillDowns are excellent add-ons to certifications such as DevOps Foundation or any of the DevOps Practitioner series skill-based certifications.